Wyze not working

Quick answer

• Restart your Wyze device and the app.
• Check your Wi-Fi connection; ensure it's stable.
• Update the Wyze app to the latest version.

Symptoms

• Device not responding to commands.
• Live stream not loading.
• Notifications not being received.
• App crashing or freezing.

Quick checks

• Ensure the device is powered on.
• Verify that your smartphone is connected to the same Wi-Fi network.
• Confirm that the Wyze app is up to date.
• Check for any service outages on Wyze’s official status page.

Step-by-step fix

1. Restart the Wyze Device:

   • Unplug the device from power.
   • Wait for 10 seconds, then plug it back in.

2. Restart the Wyze App:

   • Close the app completely.
   • Reopen the app and try accessing your device.

3. Check Wi-Fi Connection:

   • Go to your smartphone's settings.
   • Ensure you are connected to your home Wi-Fi.
   • Test the connection by browsing the internet.

4. Update the Wyze App:

   • Open your device's app store.
   • Search for Wyze and check for updates.
   • Install any available updates.

5. Re-add the Device:

   • Open the Wyze app.
   • Go to the device list and select the problematic device.
   • Tap on "Remove Device" and then follow the setup process to add it again.

If it still doesn't work

• Check Wyze's support page for troubleshooting guides.
• Contact Wyze customer support for further assistance.
• Consider resetting the device to factory settings if all else fails.

FAQ

Q: Why is my Wyze camera not connecting?
A: This could be due to Wi-Fi issues, app glitches, or the camera being out of range. Ensure your Wi-Fi is working and the camera is within range.

Q: What should I do if my Wyze app keeps crashing?
A: Try restarting your phone, updating the app, or reinstalling it. If the problem persists, check for system updates on your device.

Q: How can I reset my Wyze device?
A: Locate the reset button on the device, press and hold it until the LED indicator flashes. Follow the setup instructions in the app afterward.

Q: Why am I not receiving notifications from my Wyze device?
A: Check your app notification settings and ensure that notifications are enabled. Also, verify that your phone's notification settings allow alerts from the Wyze app.

Q: Can I use Wyze devices without Wi-Fi?
A: No, Wyze devices require a Wi-Fi connection to function properly and to communicate with the app.

Related fixes

• Troubleshooting Wyze Cam issues
• How to improve Wi-Fi for smart devices
• Resetting Wyze devices guide

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