Wyze not detected

Quick answer

• Ensure your Wyze device is powered on and within range of your Wi-Fi router.
• Restart your Wyze device and your router.
• Check that your smartphone is connected to the same Wi-Fi network as your Wyze device.

Symptoms

• Wyze app shows "device offline" or "not detected."
• Unable to view live feeds or access device settings.
• Notifications from the device are not being received.

Quick checks

• Confirm your Wi-Fi network is functioning properly.
• Make sure the Wyze device is updated to the latest firmware.
• Verify that your smartphone's app is updated to the latest version.

Step-by-step fix

1. Power Cycle the Device:

   • Unplug the Wyze device from the power source.
   • Wait for 10 seconds, then plug it back in.

2. Restart Your Router:

   • Unplug your router from the power source.
   • Wait for 30 seconds, then plug it back in.

3. Check Wi-Fi Connection:

   • Open your smartphone settings.
   • Ensure you are connected to the correct Wi-Fi network.

4. Re-add the Device:

   • Open the Wyze app.
   • Tap on the "+" icon to add a device.
   • Follow the prompts to set up your Wyze device again.

5. Reset the Device (if necessary):

   • Locate the reset button on your Wyze device.
   • Press and hold the reset button until the LED indicator flashes.

If it still doesn't work

• Ensure there are no network restrictions (like MAC filtering) on your router.
• Try connecting the Wyze device to a different Wi-Fi network.
• Contact Wyze customer support for further assistance.

FAQ

Q: Why is my Wyze device not detected?
A: This can happen due to Wi-Fi connectivity issues, power problems, or outdated firmware.

Q: How do I know if my Wyze device is powered on?
A: Check for a light indicator on the device; it should be lit if powered on.

Q: What should I do if my Wyze app is not working?
A: Restart the app, ensure it’s updated, or reinstall it if necessary.

Q: Can I use Wyze devices without Wi-Fi?
A: No, Wyze devices require a Wi-Fi connection to function properly.

Q: How can I improve my Wi-Fi signal for my Wyze devices?
A: Consider moving your router closer to the devices or using Wi-Fi extenders.

Related fixes

• Troubleshooting Wyze Cam connection issues
• How to reset Wyze devices
• Improving your smart home Wi-Fi network

For more Wyze products, check out View on Amazon (paid link).